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  1. Listen actively: Let the customer fully express their concerns and show that you are paying attention.

  2. Apologize: Express regret for the inconvenience the customer has experienced, even if it wasn't your fault.

  3. Take responsibility: If the issue is within your control, offer to make it right. If not, explain the situation and offer a solution where possible.

  4. Offer compensation: If appropriate, offer a discount, coupon, or other form of compensation to show that you value their business.

  5. Follow up: Check in with the customer after the issue has been resolved to ensure their satisfaction.

  6. Learn from the experience: Use the feedback to improve your processes and prevent similar issues in the future.

Remember, the key to resolving customer complaints is to be empathetic, solution-focused, and to act quickly to address the issue.


  1. Here are some steps you can follow to resolve a customer complaint at a restaurant:

    Listen actively: Let the customer fully express their concerns and show that you are paying attention. Apologize: Express regret for the inconvenience the customer has experienced, even if it wasn't your fault. Take responsibility: If the is...
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    The details determine the winner. -MenuOne- There is a time when I suddenly get busy while running a restaurant. This is a very strange phenomenon, where customers are rushing in like waves. Busy lunch and dinner times are normal, but someti...
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  3. Upselling techniques

    Upselling techniques are strategies used in a restaurant to encourage customers to purchase additional or higher-priced items. Here are some common upselling techniques used in restaurants: Suggesting Upgrades: Suggesting upgrades, such as a...
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  4. Here are some tips to increase sales in a restaurant:

    Menu Optimization: Offer a well-rounded menu with a variety of options that appeal to a broad customer base. Marketing and Advertising: Advertise the restaurant effectively to reach a wider audience. Special Offers and Promotions: Offer spec...
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  5. To find a good location for a small new restaurant, consider the following factors:

    Demographics: Consider the local demographic, including the age, income, and interests of the residents, and make sure your menu and concept will appeal to them. Accessibility to customer: Choose a location that is easily accessible by foot,...
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  6. When hiring staff for a restaurant, here are some important factors to consider:

    Relevant experience: Look for candidates who have previous experience working in a restaurant, or in a similar service-oriented environment. Positive attitude: Hire staff who have a friendly, customer-focused attitude and are able to work we...
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  7. Text Marketing - Reliable, Powerful, Flexible

    The menu source provides text marketing at actual cost. Restaurant Force already has many phone numbers. You can find customer's phone number in your POS system. The phone number in the Force is an existing customer, not an unspecified numbe...
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  8. MC001-A leather-like binder menu cover

    Many restaurants that don't use digital ordering systems still require high-quality menu covers. Imagine a menu cover that features your restaurant's engraved logo on a luxurious, leather-like material—creating a truly unique piece for your ...
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MenuOne- When customers place an order using the tablet at their table, the POS and kitchen receive instant notifications. This reduces labor costs while enhancing convenience for customers.